My coins haven’t shown up in my wallet. What do I do?

Sometimes, transactions take longer than usual to go through. Before calling us, please allow up to 3 hours for your transaction to show up.

If more than 8 hours have gone by and your transaction still has not appeared on the blockchain explorer, there may have been an issue. Please email us at [e-mail] or call us at 1 [phone] with the location and amount so that we can help locate your transaction and have it sent out to you.