My coins haven’t shown up in my wallet. What do I do?

Typically it can take 15 minutes to 3 hours before funds show in your wallet. 

If several hours have passed and the funds are not displayed in your wallet check a blockchain explorer to see if the transaction has received confirmations. If the funds have been confirmed but still not displayed in your wallet then please contact your wallet provider.

To find your transaction on the blockchain please view our guide here: How To View Your Transaction On The Blockchain

If the transaction is not found on the blockchain:
Please email us at [e-mail] or call us at 1 [phone] information such as your phone number, or transaction ID so that we can help locate your transaction and have it sent out to you.