Unfortunately, all transactions with Localcoin are final and non-refundable once processed [see Localcoin's Terms of Service §2, 3 and 12]. This means, we cannot cancel, refund or reroute any transactions once they have been completed. It is always highly advised that customers carefully verify their Bitcoin addresses before beginning any transaction by cross-referencing both your wallet and the one displayed on-screen.
Understanding how Bitcoin and other cryptocurrencies work will help you understand our role and duty as a company who provides crypto-asset services. Firstly, Bitcoin transactions are completely irreversible and cannot be retrieved once sent. Unlike traditional systems (i.e. Visa/Mastercard), payments to merchants , and bank transfers, (wire/e-transfer), cryptocurrency transactions cannot be frozen or disputed as the Bitcoin network does not have any central controlling mechanism. You can reference the article "some things you need to know" for further information.
In the case that funds were sent to an expired deposit address for an exchange wallet, please reach out to your wallet provider for support on this issue.
With regards to obtaining a refund, successfully processed transaction are irreversible, Localcoin cannot retrieve the funds. Localcoin is therefore unable to provide a refunds in these cases. For more information about our refund policy, please refer to §2, 3 and 12 of Localcoin's Terms of Service.
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