When purchasing Bitcoin on our website using interact e-transfer, there are a number of reasons why it may have gotten cancelled:
- The name on the Interact e-transfer doesn't match the name used on our website
- We did not receive the Interact e-transfer within the 1-hour window after the instructions were sent to you
- If this is your first time sending us an e-transfer, there is a good chance that your bank may have blocked the transfer. You will need to call your bank's online support to verify your identity and to have your e-transfer pushed through.
- Ensure that you are not using a VOIP or landline phone number.
If these solutions do not help fix your problem please contact our e-transfer payment processor here.